After Sales Service
After Sale Service important for Us,
After you purchase a proeprty with Us from our company Estates Turkey We will assist you A till Z untill you are happy, would like to see our clients happy always.
Our team is here to help and advise you with all aspects of buying a new home in Turkey. We understand how important information and assistance is when buying a property abroad so we have gathered together a dedicated team to assist you.
After making that all important decision to buy, you will meet our Customer Advisor and Aftersales Representative. The Customer Advisor will explain all the necessary procedures for buying a property in Turkey including the assistance with bank accounts, utility bills and connections to water, gas and electricity. We can also give advice on shopping for your new home.
Our Customer Advisor will answer as many questions from you as possible but to make things a little easier, we have provided some of the most frequently asked questions at the back of this booklet.
Working from our Head Office in Fethiye will be the Customer Advisor and another team who are responsible for making sure that your emails and phone calls reach the right department and the right person. We have also included information about the services, advice and practical help available to you as a valued Estates Turkey Customer.
Purchasing a property is a huge investment for anyone, buying abroad can be daunting for people. The Estates Turkey Team are with you every step of the way. We have an Aftersales Department that is here to assist you with any problem which you may encounter. Below you will find a list of that which we, as Europeans living in Turkey consider are important factors of everyday living
Garden Maintenance, 24 hour Security, Housekeeping, Pool Cleaning, Advice on obtaining Residence Permit (Information sheet available), Translating of all Legal Documents, Title Deeds (TAPU), Purchaser pay the expenses, Modifications to property, Banking advice, Health Insurance, Property & Contents Insurance, Utility Bills, Telephone Connection, Furnishing the house, Importation of Home Furnishing, Local Information, Education, 24 hour contact number, Airport Transfers.
There may be more that you feel we can do to assist you with – all you need to do its ask. With all this in mind, we hope that the Aftersales Team will take away some of the pressures that you have once thought were a problem. Our main aim is Customer Satisfaction and we will endeavor to help in any way we can. All you need to do is contact the Aftersales Office to speak to a team member.
Remember – We are always here to help you!
Please speak to the After Sales Team
POWER OF ATTORNEY
We ask our customers to sign a ‘non-durable’ power of attorney at the local notary office which will give a Estates Turkey Representative permission to execute all the necessary paperwork required for house/property purchase in Turkey. This document is for purchase only and cannot be used for any other purpose. On completion and issue of the title deeds the power of attorney can be cancelled. This document also enables Estates Turkey to arrange installation of water and electricity meters.
Aftersales will take you to one of several banks in Fethiye when you can open a bank account for your future needs. Most of the banks offer internet banking, English web pages and have English speaking staff. It will take approximately 30 minutes and you will need your passport and a small amount of money to activate your account(s). Sterling, Turkish Lira and Euro Accounts are available. You will need a tax number to open an account (see under taxation).
All property owners are required to have a tax number which is issued locally. Aftersales will arrange this for you. For more details regarding taxation please contact your Customer Advisor.
CAPITAL GAINS TAX
Capital Gains tax is only payable if two or more properties are purchased then sold within a five year period. The amount paid is approximately 25% of the profit. Capital Gain Tax is not payable on the sale of one property. Turkey is a signatory to a Treaty for the Prevention of Double Taxation. In principle this enables off setting tax paid in one of two countries against the tax payable to the other. This prevents double taxation. For more information look at www.worldwidetax.com.
Once you have taken delivery of your Title Deeds, Aftersales will assist you with insurance cover purchase for your home and contents. The cost will vary according to the size and value of your home and it is advisable to take quotes before making a decision. The insurance policy will include building contents and earthquake cover. Health insurance is separate and is issued dependent on age and any prevailing medical conditions.
Water and electricity metres will be installed at your new home after your Title Deeds have been issued. There is a fee to be paid for the connection and the meter installation. This will be approximately300 EURO but the actual cost will vary according to exchange rates and inflation.
Bills are issued every two months from both utility companies. At present only electricity bills can be paid with automatic bank payments from any bank. Water can be paid automatically through one bank only at present.
RESIDENCY / VISAS
All visitors to Turkey must have an entry visa which is £10 (current fee) per person at the point of entry. This visa is multiple entry and valid for only three months. It can only be renewed by leaving the country and re-entering. This can be done in a day by travelling to Rhodes but it is advisable not to do this too often.
The other alternative is to apply for a Residency permit. The permit issued for a minimal of one year to a maximum of five years and can be obtained locally. It will take between 3-8 weeks depending on the method of application. Aftersales will be able to give advice.
Fethiye has a wide variety of shops to suite all budgets and tastes. Aftersales will discuss your requirements prior to your FURNITURE shopping trip and will also advise on qualiıty, value for money and delivery requirements for your property. Everything you need for your new home is available from ultra modern to classical Turkish...the choice is yours!
You can obtain progress reports and photographs from your regional aftersales office on request.
Contact our team Estates Turkey now via telephone including what’s up and viber + 44 (0) 779 602 12 27 or via email firstname.lastname@example.org one of our knowledgeable and friendly team will get back to you shortly with the advice and assistance that you need about Turkish Real Estate For Life Style and İnvestment